Delivery & Returns
How do I place a return or exchange?
We're sorry you didn't love your CERTIANA. Please reach out to email@example.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
Help! I can’t find my return slip.
Don’t worry—CERTIANA packages don’t include return slips. Just reach out to firstname.lastname@example.org and we’ll help you place your return or exchange.
What’s your return policy?
All returns must be processed within 30 days of receiving the order.
To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to email@example.com.
Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that!
Please contact us at firstname.lastname@example.org and we’ll be sure to get you the CERTIANA you ordered!
What’s your return process if i’m not happy with the product?
Yes within 30 days after receiving your package. Here are your packing instructions:
Securely pack the items in a box.
Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
Use the address listed and affix the appropriate amount of postage.
Ship package from your nearest post office or shipping company of your choice.
If you did not receive a return label please send an e-mail to email@example.com
Please note! If you have received a faulty product, it is important that you send an e-mail to firstname.lastname@example.org before returning your order.
We will then be able to help you with the returns procedure and find an appropriate solution.
NOTE: If your order has not been purchased via www.CERTIANA.com the return policy applied of the shop where you did purchase the product.
COVID-19 Delivery Information
In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.
Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.
There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery.
Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered.
You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.
We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Estimates
Estimated delivery time
10 to 12 business days
UK and EU
12 to 14 business days
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.